5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that most security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of continuing quality control processes.
Security guard businesses are unlike any seller that a property manager usually hires. If you employ a painter, then you are able to see whether they are doing their jobs by looking at the walls. However, when you employ a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your defenses. In most cases they probably are, but it is crucial to implement a method of verification and quality control to make sure that problems associated with the deficiency of doing these jobs don’t start to occur.
In this guide we will discuss five (5) simple steps to improving your security guard service and attaining what you picture as your ideal keyholding hertfordshire.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your state is among those states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another superb way to screen if the guard is a fantastic fit for your property is to conduct a brief”interview” to get a sense of the guard and also to explain your expectations. This first dialogue can tell you a lot on what to expect from this shield and it gives you a chance to ask another shield if you feel that it is essential.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces each shield to the company itself, in several cases the guard’s orientation to his delegated land isn’t as complete. We predict the orientation to the delegated land”Website Specific Training”. Learn What your website specific training looks like:
• Can it occur at your property?
• Just how long is each new officer trained?
• Just how long can the security firm double bank?
Determine the response to every one of the questions and be certain that they match what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and also your website special training to get an understanding of what goes into preparing a shield to work in your property.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work isn’t important and they start to find themselves as less of a part of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t demand onsite oversight, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems
If your guards are required to produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of tracking the guards while they’re in your property. These tracking systems permit the security guard company to track the log and time the action of these guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard provider provides a way of making certain that each guard is secure and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards believe that their security is important and that being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security while you are not there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident that the consultant isn’t really a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.